Terms and Conditions of Use
1. Introduction and Scope
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you, whether acting in your personal capacity or on behalf of an entity (“you”), and CHWIT.MU, operated by Kot Nou Ale Travels Ltd (“Chwit”, “we”, “us”, or “our”).
These Terms govern your access to and use of the website www.chwit.mu (the “Site”), including any related digital platforms, mobile interfaces, applications, or services, as well as any bookings made through our authorised physical outlets in Mauritius (together, the “Services”).
Kot Nou Ale Travels Ltd is a private company limited by shares, incorporated under the laws of the Republic of Mauritius (BRN: C223546), with its registered office at:
Corner Edith Cavell & Mère Barthélémy Streets, Port Louis, Mauritius.
By accessing or using the Site or Services, you confirm that you have read, understood, and agreed to be bound by these Terms.
If you do not agree with these Terms, you must stop using the Site and Services immediately.
2. Changes to These Terms
We reserve the right to amend or update these Terms at any time. Any changes will be effective upon publication on the Site, with the “Last Updated” date revised accordingly.
Your continued use of the Site or Services after changes are posted constitutes acceptance of the revised Terms.
3. Eligibility
The Site and Services are intended solely for individuals who:
Are at least 18 years of age, and
Have the legal capacity to enter into binding contracts under Mauritian law.
Minors are not permitted to register, create accounts, or make bookings.
4. Our Services and Role
CHWIT.MU operates as an online travel booking and facilitation platform.
We provide access to hotel accommodation and flight bookings offered by third-party service providers, including hotels, airlines, and travel aggregators (“Service Providers”).
We do not own, manage, operate, or control any hotels or airlines. Responsibility for the delivery of travel services rests solely with the relevant Service Provider.
5. Payments
Payments for bookings made through the Site may be facilitated using:
Credit Cards or Debit Cards
QR code / scan-to-pay solutions
Credit facilities provided by CIM Finance
Where credit facilities are selected, approval is subject solely to CIM Finance’s assessment criteria. CHWIT.MU does not guarantee credit approval and does not store credit application documents.
6. User Accounts
To make bookings, you may be required to create a user account.
You are responsible for:
Maintaining the confidentiality of your login credentials
Ensuring that all information provided is accurate and up to date
We reserve the right to suspend or deactivate accounts that are inactive for an extended period or that contain false or misleading information.
7. User Representations
By using the Site, you represent and warrant that:
All information you provide is accurate and complete
You have the legal authority to enter into these Terms
You will use the Site only for lawful purposes
Your use complies with all applicable laws and regulations
8. Prohibited Activities
You agree not to engage in any activity that may:
Involve fraud or misrepresentation
Circumvent security features or access controls
Interfere with the Site’s operation
Use automated tools to extract data
Upload malicious software or content
Violate applicable laws or third-party rights
We reserve the right to suspend or terminate access for any prohibited conduct.
9. Intellectual Property
All content on the Site, including text, images, logos, trademarks, software, and design elements, is owned by or licensed to CHWIT.MU and protected under applicable intellectual property laws.
Content is provided for personal, non-commercial use only. Any unauthorised use is strictly prohibited.
10. User-Generated Content and Reviews
You may submit reviews, feedback, or other content through the Site.
By submitting content, you:
Retain ownership of your content, and
Grant CHWIT.MU a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, and publish such content for platform-related purposes.
Reviews must be truthful, lawful, and based on genuine experiences. We reserve the right to remove content that breaches these Terms.
11. Bookings, Cancellations, and Refunds
Booking conditions, including cancellation and refund policies, are set by the relevant Service Provider and displayed during the booking process.
Unless expressly stated otherwise:
Bookings may be non-refundable
Amendments or cancellations may not be permitted
No-shows may be charged in full
Please refer to our Refund and Cancellation Policy for further details.
12. Hotel and Flight Conditions
Each hotel or airline applies its own terms, which may include:
Availability-based pricing
Fare and room restrictions
Identification requirements
Non-refundability of promotional rates
You are responsible for reviewing and accepting these conditions before confirming a booking.
13. Discount Codes
Discount codes are subject to specific terms, availability, and expiry dates. Unless stated otherwise, codes are:
Single-use
Non-transferable
Non-refundable
14. Termination
We may suspend or terminate your access to the Site or Services at our discretion where there is a breach of these Terms or applicable laws.
15. Disclaimer and Limitation of Liability
The Site and Services are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law:
We disclaim all warranties, express or implied
Our total liability shall be limited to the lower of:
The amount paid by you to CHWIT.MU in the preceding 12 months, or
MUR 10,000
Nothing in these Terms excludes liability that cannot be limited under Mauritian law.
16. Personal Data
CHWIT.MU acts as a Data Controller under the Mauritius Data Protection Act 2017.
Personal data is processed in accordance with our Privacy Policy.
You may exercise your data protection rights by contacting:
Email: info@chwit.mu
Address: Corner Edith Cavell & Mère Barthélémy Streets, Port Louis, Mauritius
17. Electronic Communications
You consent to receive communications, confirmations, contracts, and notices electronically. Electronic records shall have the same legal effect as written documents.
18. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the Republic of Mauritius.
The courts of Mauritius shall have exclusive jurisdiction over any disputes arising from these Terms.
19. Contact
For enquiries, complaints, or support, please contact:
Customer Service: info@chwit.mu
