Refund and Cancellation Policy

1. Scope of This Policy

This Refund and Cancellation Policy applies to all travel products and services made available through www.chwit.mu, including but not limited to hotel accommodation and flight bookings (together referred to as “Travel Services”).

This policy forms part of and must be read together with our Terms & Conditions.

2. Our Role as a Platform

CHWIT.MU operates as an online travel booking platform operated by Kot Nou Ale Travels Ltd.

Unless expressly stated otherwise:

We act as an intermediary between customers and third-party service providers, such as hotels, airlines, and travel aggregators (“Service Providers”).

Your booking contract is directly with the Service Provider, not with CHWIT.MU.

Refunds, cancellations, amendments, and no-show conditions are governed by the terms and conditions of the relevant Service Provider.

3. General Refund Principles

Refund eligibility, refund amounts, cancellation deadlines, and applicable fees vary depending on:

The Service Provider

The fare or rate selected

The specific conditions displayed at the time of booking

By completing a booking, you confirm that you have reviewed and accepted:

The cancellation and refund conditions displayed during checkout

Any additional terms imposed by the Service Provider

CHWIT.MU does not guarantee that any booking is refundable unless this is explicitly stated during the booking process.

4. Hotel Bookings

Hotel bookings are subject to the individual cancellation and refund policies set by each hotel or accommodation provider.

Key points:

Some bookings may be non-refundable or partially refundable

Cancellation deadlines and penalties vary by property and rate type

Failure to cancel within the permitted timeframe may result in full or partial charges, including no-show fees

If a refund is approved by the hotel, it will be processed according to the hotel’s policy and timelines.

5. Flight Bookings

Flights offered on CHWIT.MU are generally provided through third-party aggregators or directly by airlines.

When booking a flight:

You enter into a Contract of Carriage directly with the airline

The airline’s fare rules and conditions determine whether changes, cancellations, or refunds are permitted

Important notes:

Many flight tickets are non-refundable

Changes or cancellations may be subject to airline fees and fare differences

Airlines reserve the right to reschedule or cancel flights in accordance with their own policies

Where permitted, CHWIT.MU may assist in submitting a change or refund request to the airline or aggregator, but approval and processing remain at the discretion of the airline or Service Provider.

6. Amendments and Cancellations

If you wish to amend or cancel a booking, you must:

Review the applicable cancellation terms provided at booking

Submit your request within the allowed timeframe

Any applicable cancellation, amendment, or administrative fees imposed by Service Providers remain payable by you.

CHWIT.MU reserves the right to charge a reasonable service or handling fee, where applicable, for assisting with changes or cancellations.

7. Refund Processing

Where a refund is approved:

Refunds will be processed using the original payment method, unless otherwise agreed

Processing times depend on the Service Provider, payment processor, and bank

Refund timelines may vary and are not controlled by CHWIT.MU

Service fees charged by CHWIT.MU or third-party intermediaries may be non-refundable, unless required by law.

8. Force Majeure and Disruptions

CHWIT.MU is not responsible for cancellations, delays, or changes resulting from events beyond reasonable control, including but not limited to:

Weather conditions

Strikes or industrial action

Government restrictions

Public health emergencies

Airline or supplier operational decisions

In such cases, refunds or credits are subject solely to the policies of the relevant Service Provider.

9. Customer Responsibilities

You are responsible for:

Providing accurate traveller details

Reviewing booking conditions before confirming payment

Ensuring compliance with passport, visa, and entry requirements

Failure to comply with Service Provider requirements may result in cancellation or denial of service without refund.

10. Jurisdiction and Governing Law

This Refund and Cancellation Policy is governed by and construed in accordance with the laws of the Republic of Mauritius.

Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Mauritius.

11. Contact and Assistance

If you have questions regarding cancellations or refunds, please contact:

Email: info@chwit.mu

Where applicable, please include your booking reference to allow us to assist you efficiently.