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Contact Us
Have a question about a booking, need assistance, or would like to contact our team? We are here to help.
You may reach us using the contact details below, and a member of our team will respond as soon as possible.
Email
info@chwit.mu
Phone
+230 209 3840
WhatsApp (messages only)
+230 5 451 6110
Our customer support team is available during normal business hours, from Monday to Friday, 09:00 to 17:00 (Mauritius time), excluding public holidays. Enquiries received outside these hours will be addressed on the next business day.
For booking-related enquiries, we recommend including your booking reference to allow us to assist you more efficiently.
Legal & Company Information
CHWIT.MU is operated by Kot Nou Ale Travels Ltd, a company incorporated in Mauritius and operating as an online travel booking platform.
For full details regarding our services, responsibilities, and policies, please refer to our Terms & Conditions and Privacy Policy.
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Client has valid rail pass
Passenger Ages for Tickets
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Note: To receive discounted fares based on age, please check that the qualifications below are met. If there are only adult fares applicable for your itinerary, we will quote adult fares. |
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| Classification | Description | ||
| Adult |
If your entered age does not fall in any category from Child, Youth or Senior; it will be counted as Adult by default.Check below for Child, Youth and Senior age ranges. Mostly, ages between 26-60 are counted as Adult. |
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| Youth | For ages 25 and under. | ||
| Senior | For ages 60 and over. | ||
| Child | Country | Ages | |
| International Tickets | 4-11 | ||
| Domestic Tickets | |||
| Austria | 6-15 | ||
| Belgium | 6-11 | ||
| Bulgaria | 6-11 | ||
| Croatia | 4-11 | ||
| Denmark | 6-15 | ||
| Czech Republic | 6-11 | ||
| Ex-Yugoslavia | 4-11 | ||
| Austria | 6-15 | ||
| Finland | 6-16 | ||
| France | 4-11 | ||
| Germany | 4-14 | ||
| Greece | 4-11 | ||
| Great Britain | 5-15 | ||
| Hungary | 6-13 | ||
| Italy | 4-11 | ||
| Luxembourg | 6-11 | ||
| Macedonia | 4-11 | ||
| Netherlands | 4-11 | ||
| Norway | 4-15 | ||
| Poland | 5-15 | ||
| Portugal | 6-13 | ||
| Republic of Ireland | 4-15 | ||
| Romania | 4-11 | ||
| Slovakia | 6-11 | ||
| Slovenia | 6-11 | ||
| Spain | 4-11 | ||
| Switzerland | 6-15 | ||
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Note: * If there are no Senior, Youth or Child fares available for the ticket you have selected, prices will automatically default to the adult category. * Child, ages less than the minimum applicable age will be counted as infant and is FOC in case of dedicated seat is not required. If exta seat is needed for the infant, rate will be same as the child rate. |
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